Privacy Policy
At Zeyva, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Zeyva collects, uses, stores, and protects information provided by customers and visitors while using our website, purchasing our products, or interacting with our services.
Personal Information We Collect
We may collect personal information when you:
- Visit or register on our website
- Place an order
- Subscribe to our newsletter or promotional communications
- Contact our customer support team
- Participate in promotions, surveys, or other website features
Information collected may include your:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Other information voluntarily provided by you
You may browse certain parts of our website without providing personal information. However, some information may be required to place an order or access specific services.
Non-Personal Information
We may automatically collect certain technical information when you use our website, including:
- Browser type
- Device information
- Operating system
- Internet service provider
- IP-related technical information
- Website usage and interaction data
This information may be used to improve website performance and customer experience.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website usage, and support certain website features.
You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
How We Use Your Information
Zeyva may use customer information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide customer support
- Respond to inquiries and requests
- Improve our products, website, and services
- Personalize the customer experience
- Communicate order updates
- Send promotional communications where permitted
- Prevent fraudulent or unauthorized transactions
- Meet applicable legal or regulatory requirements
We only share information with third parties where reasonably necessary to provide our services, such as payment processors, delivery partners, technology providers, or other service providers.
Email Communications
The email address you provide may be used to:
- Confirm your order
- Provide shipping or delivery updates
- Respond to customer service inquiries
- Send Zeyva news, promotions, or product updates if you have subscribed to receive them
You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the communication, where available.
Protection of Your Information
We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, alteration, misuse, loss, or disclosure.
While we take appropriate precautions, no online system or method of electronic transmission can be guaranteed to be completely secure.
Third-Party Services
Certain services used by Zeyva may be provided by third parties, including payment processors, courier companies, analytics providers, or website service providers.
These third parties may process information according to their own privacy policies and applicable laws.
Changes to This Privacy Policy
Zeyva reserves the right to update or revise this Privacy Policy when necessary.
Any changes will become effective once the revised policy is published on our website. Customers are encouraged to review this page periodically.
Acceptance of This Policy
By using the Zeyva website or services, you acknowledge and agree to this Privacy Policy.
If you do not agree with this policy, you should discontinue use of our website and services.
Terms & Conditions
Welcome to Zeyva.
These Terms & Conditions govern your use of the Zeyva website and your purchase of products from us.
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.
1. Online Store Terms
By using our website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.
You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.
You must not introduce viruses, malware, harmful code, or other material that may interfere with the operation or security of our website.
Violation of these terms may result in suspension or termination of access to our services.
2. General Conditions
Zeyva reserves the right to refuse or cancel service or an order where reasonably necessary, including in cases involving suspected fraud, misuse, pricing errors, stock limitations, or violation of these Terms & Conditions.
You may not reproduce, copy, resell, exploit, or commercially use any part of our website or services without prior written permission from Zeyva.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizing information, prices, and other details displayed on our website are accurate.
However, colors and appearance may vary depending on device screens, lighting, photography, or manufacturing variations.
Product availability is subject to stock.
Zeyva reserves the right to:
- Modify product descriptions
- Change prices
- Limit quantities
- Discontinue products
- Correct errors or inaccuracies
without prior notice, where permitted by applicable law.
4. Prices
Product prices displayed on our website may be changed without prior notice.
Any applicable shipping charges, duties, taxes, or other charges will be communicated or calculated where applicable during the purchasing process.
5. Orders
Zeyva reserves the right to accept, reject, limit, or cancel an order where reasonably necessary.
An order may be cancelled or adjusted due to circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Payment issues
- Suspected fraudulent activity
- Duplicate or unusually large orders
- Delivery restrictions
If an order is changed or cancelled after being placed, we may attempt to contact you using the contact information provided with the order.
Customers are responsible for providing accurate and complete billing, contact, and delivery information.
6. Shipping & Delivery
Estimated delivery times are:
- Within Pakistan: Up to 7 working days
- International Orders: Up to 15 working days
Delivery times are estimates and may vary because of public holidays, courier delays, customs clearance, weather conditions, remote delivery locations, or circumstances beyond Zeyva's reasonable control.
International customers may also be responsible for any customs duties, import taxes, or other charges imposed by the destination country, where applicable.
7. Return & Exchange
Products are subject to Zeyva's separate Return & Exchange Policy.
Eligible exchange requests must generally be reported within 3 days of receiving the order and must satisfy the conditions stated in our Return & Exchange Policy.
Zeyva currently follows a No Return & No Refund Policy, except where otherwise required by applicable law.
8. Billing and Account Information
Customers agree to provide accurate, current, and complete information when placing an order.
You are responsible for ensuring that your:
- Name
- Contact number
- Email address
- Billing information
- Shipping address
are correct at the time an order is submitted.
Zeyva will not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
9. Third-Party Tools and Links
Our website may contain links to or integrations with third-party websites, applications, payment services, courier services, or other tools.
Zeyva does not control these third-party services and is not responsible for their content, availability, privacy practices, or independent terms.
Customers should review the applicable policies of third-party providers before using their services.
10. User Feedback and Submissions
If you voluntarily submit reviews, comments, feedback, suggestions, photographs, or other content to Zeyva, you confirm that your submission does not violate the rights of any third party or contain unlawful, harmful, abusive, misleading, or malicious material.
Zeyva may moderate or remove inappropriate content from its website or digital platforms.
11. Personal Information
Your submission and use of personal information through our website is governed by the Zeyva Privacy Policy.
12. Errors and Inaccuracies
Occasionally, our website may contain typographical errors, incorrect product details, pricing errors, availability errors, shipping information errors, or other inaccuracies.
Zeyva reserves the right to correct such information, update website content, or cancel an affected order where reasonably necessary.
13. Prohibited Uses
You may not use the Zeyva website:
- For any unlawful or fraudulent activity
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit false or misleading information
- To distribute malicious software or harmful code
- To collect information about others without authorization
- To spam, phish, scrape, or interfere with website security
- To harass, threaten, abuse, or unlawfully discriminate against another person
- To interfere with the proper functioning of our website or services
Zeyva may restrict or terminate access where these conditions are violated.
14. Intellectual Property
Unless otherwise stated, all content appearing on the Zeyva website, including:
- Brand names
- Logos
- Product photography
- Graphics
- Designs
- Written content
- Website layout and presentation
belongs to Zeyva or is used with appropriate authorization.
Such content may not be copied, reproduced, distributed, or commercially exploited without prior written permission.
15. Disclaimer
We aim to keep our website and services accurate, reliable, and available.
However, website availability may occasionally be interrupted due to maintenance, technical issues, third-party service failures, or circumstances outside our reasonable control.
To the extent permitted by applicable law, Zeyva does not guarantee that the website will always operate without interruption or error.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Zeyva will not be responsible for indirect, incidental, special, or consequential losses resulting from misuse of the website, third-party services, or circumstances outside Zeyva's reasonable control.
Nothing in these Terms & Conditions excludes or limits rights or liabilities that cannot legally be excluded or limited.
17. Severability
If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain effective to the fullest extent permitted by law.
18. Termination
Zeyva may restrict or terminate access to its website or services where a user materially violates these Terms & Conditions or engages in unlawful, fraudulent, abusive, or harmful activity.
Any obligations or liabilities arising before termination will remain unaffected.
19. Changes to These Terms
Zeyva reserves the right to revise these Terms & Conditions from time to time.
Changes will become effective when the updated version is published on our website.
Continued use of the website following an update will constitute acceptance of the revised Terms & Conditions, subject to applicable law.
20. Contact Us
For questions regarding our Privacy Policy, Terms & Conditions, orders, exchanges, or other customer service matters, please contact:
Zeyva
Email: [Insert Zeyva Support Email] Website: [Insert Zeyva Website] Address: [Insert Business Address, if applicable]