RETURN & EXCHANGE POLICY

Please inspect your parcel at the time of delivery. Exchange requests must be reported within 3 days of receiving your order. Our Commitment At Zeyva, every product is carefully inspected before dispatch to help ensure it meets our quality standards. To make your shopping experience transparent and convenient, we encourage customers to check their parcel at the time of delivery. Exchange Policy If you receive an item with a manufacturing defect, receive the wrong product, or require a size exchange, you may submit an exchange request within 3 days of receiving your order. To request an exchange, please contact Zeyva customer support and provide your order details along with clear photographs or video evidence showing the issue, where applicable. Exchange Eligibility To qualify for an exchange, the item must meet all of the following conditions: • The issue must be reported within 3 days of receiving the order. • The item must be in its original condition. • The item must be unused, unwashed, unworn, and unaltered. • All original tags, labels, and accessories must be intact and attached. • The item must be returned in its original packaging. • The original invoice or proof of purchase should be included, where applicable. • The product must be securely packed to prevent damage during return transit. Inspection & Approval Once the returned item is received by Zeyva, it will undergo a quality inspection. If the product meets the exchange conditions above, the exchange will be approved and processed. Size exchanges are subject to product availability. If the returned item does not meet the required conditions, the exchange request may be declined and the item may be sent back to the customer. No Return & No Refund Policy Zeyva does not offer returns or refunds. Customers are requested to check their parcel at the time of delivery. Eligible issues may only be resolved through an exchange request submitted within 3 days of delivery. Return or refund requests will not be accepted. Exchange Processing Time Zeyva - Return & Exchange Policy Page 2 Approved exchanges are generally completed within 7-10 working days after the returned product has been received and successfully passed the quality inspection. Contact Us For exchange requests or assistance, please contact Zeyva customer support: Email [Insert Zeyva support email] By placing an order with Zeyva, the customer acknowledges and agrees to the terms of this Return & Exchange Policy.